Dealing with a
difficult builder
Sometimes the home builder who
seemed great during the interview process turns out to be
difficult. Contractors who don't show up enough, jobs that
are way behind schedule, deviations from the original plan
and poor workmanship are common difficulties you may face
when having a home built.
Communicate clearly and decisively with the builder. Be
prepared to make quick decisions about changes. Talk about
problems you see as soon as you can, in a calm and
reasonable tone.
Keep a positive attitude when communicating with your
contractor. Be firm, but not harsh. Don't comment on things
that you aren't an expert on. Try not to hover on the job
site or nag.
Expect the job to take longer than expected. Even good
contractors can be delayed due to unforeseen difficulties.
New home construction can take up to a year to complete.
Make sure you have a backup plan in place if you need to
move out of your old home before the new one is
complete.
Schedule a meeting with the builder. Discuss the
timetable specified in the contract or write a new schedule
on which you can both agree. Specify how much time the
contractor must be on site and deadlines for each part of
the job.
Stop the job if there is a change in the construction
that was not specified in the original contract or plans.
It may be difficult to do this when your home is a
construction site and you are way behind schedule, but
you'll be better off in the long run. Allowing a job to
continue implies your approval of the change and makes it
more difficult to remedy later.
Contact your contractor, manufacturer or home warranty
company if you discover problems. Give them time to respond
before contacting lawyers, government agencies or other
third parties. Send a typed or clearly written report that
includes your name and contact information. Specify what
needs to be done and when. Include copies of documents and
pictures.
Seek advice from your homeowners association or local
building inspector if your contractor will not respond to
you. Although they do not have legal jurisdiction, they may
be able to act as a mediator.
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